My Island Baby will happily refund or process a store credit for online purchases of full priced items. All shipping charges are the responsibility of the customer. Please be aware returns and exchanges can take up to 15 business days to process from the time of received.
Items must be in their original condition: unworn, unwashed, and free of damage and with all original tags attached. We do not accept returns on swimwear. Please be careful when trying on garments – they must be in resalable condition upon return. Please email me at firstname.lastname@example.org.
Items that are approved for a refund or credit note, but have not been received within 7 business days (domestic customers only) or 21 business days (international customers only), will be refused and sent back to the customer, at their cost. We recommend that you use a track-able postage service with additional cover, as we cannot be held liable for return parcels that do not arrive.
Faulty items must be returned for assessment before approval of a refund. Please note, return shipping costs on faulty items will be refunded only to the value of shipping charges originally paid.
Please be aware that all our products and most of our fabrics are printed by hand so slight variations in color and size will occur as they are not digitally printed. This adds to the uniqueness of the product and this is not ground’s for a refund.
Sale and discounted items are valid for a store credit only. We do not offer refunds for change of mind on sale and discounted items.
All online returns need to be sent to the below address:
My Island Baby
PO Box 1208
Newport NSW 2106
We do not offer exchanges at this time. But if you wish to return something for another size, the best option is to lodge your return for a refund or store credit so you can repurchase the new size or style ASAP so you don't miss out.
Your garment/s must meet the below requirements to be returned:
- Returned within the time frame
- Returned in new, unused condition with all tags still attached.