Shipping & Returns Policy

Shipping And Delivery

 

Our Sydney warehouse is open and packs and ships from Monday to Friday excluding weekends and Public Holidays. Orders placed before 1PM will be packed and dispatched within 24-48 hours, please note this does not apply to orders placed during sale time.

We currently offer shipment through Australia Post, Sendle or Click & Collect (local pickup).

 

SHIPPING RATES

Australia: Shipping for orders below $100 AUD is a flat fee of $9.95 AUD. We currently offer free shipping on all orders above $100 AUD.

We offer Express Shipping through Australia Post Australia wide, please note this will be calculated at checkout.

New Zealand: We charge $9.95 AUD for standard shipping to New Zealand on orders below $100 AUD. We currently offer free shipping to New Zealand on all orders above $100 AUD.

We offer Express Shipping to New Zealand, please note this will be calculated at checkout.

International: For international orders below $250 AUD the shipping fee will be $25 AUD. For orders over $250 AUD, we offer free shipping.

Express International Shipping will be calculated at checkout.

CLICK & COLLECT

For local customers we offer a free Click & Collect service that you can select at checkout. Orders will be picked and packed as normal, from there an email will be sent to you confirming that the order is ready for collection.

Our pickup location is shop 28, Pittwater Place Mona Vale NSW, 2103.

Please refrain from coming to collect your order before we have sent you the confirmation email. Your order will be packed in a timely manner, and we endeavour to have them all out as quickly as we can.



How can I track my order?

When orders have been dispatched, we will send out a confirmation email to let you know its on it’s way to you. This email will include a tracking link that you can use to follow your order’s journey!

Do you pack orders on Public Holidays & weekends?

We close every weekend and public holiday to give our amazing team a break!


How long will it take to receive my order during sale time?

Unfortunately, due to the sheer volume of orders we receive during sale we cannot guarantee when your order will be dispatched. We try our hardest to get all orders out as quickly as possible, and you will receive a confirmation email along with tracking when we do.


Will I have to pay duties & taxes?

Unfortunately, duties and taxes vary from country to country, payment of these (if applicable) are the responsibility of the customer.